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Politica sulle spedizioni
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genesi

 Legal

Information

Shipping Policy


The scheduled timing, for the national territory, including the islands are 3-5 working days in order of activities. We do our best to deliver the orders to our customers within a congruous time of 5-7 working days in the activity regime. extraordinary.
Our shipments are traceable through the service of the manager in charge. For this reason, please do not request traceability from us or at least do not request it on the day the purchase was made.
Shipments for orders executed on Friday after 11:00 am, Saturdays, Sundays and working days prior to public holidays will be processed the first working day. The working day count starts from the business day following the one in which the purchase was made.

ES: PURCHASE DONE ON SATURDAY

count the working days for the receipt of the goods starting from Monday, in the eventuality this last one would be a public holiday (Christmas, Santo Stefano, Festa della Repubblica ecc..ecc ..), start the count from the first working day.

To know the holidays in your country, consult a calendar or search on the internet.

Regarding the packaging, the company declines all responsibility for damage due to impact during transport but we would like to point out that, to date, there are no precedents in this regard.

Return method

Returns are accepted no later than 14 working days from receipt of the product.

The bottles containing the liquid should not be opened or tampered with.

Returns are accepted only and exclusively in the event that a product other than the one purchased is delivered.

Furthermore, unless explicit request is made, the shapes of the bottles may vary by model of shape depending on the availability in the warehouse. The cost of shipping is in any case borne by the sender.

Refunds will be made within 20 working days from the return of the product after having verified the integrity of the seal.

Download return form



 

 

 

 

 

 

 

 

For more information:

 

Customer service e-commerce

MON - FRI: 9.00-13:00

16:00-18:00

E-MAIL:

info@edosluxury.com

TEL

+39 081 543 89 58

 

paypal-verified-seal

 

 

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